Privacy policy

PRIVACY POLICY

Last Updated: January 2, 2026

The Restore Studio ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details, bank account information (processed securely through our payment processors)
  • Order Information: Purchase history, product preferences
  • Account Information: If you create an account, your login credentials
  • Communication Information: Messages, reviews, or feedback you send us

We also automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system
  • Usage Information: Pages viewed, time spent on site, referring website
  • Cookies: Small data files stored on your device to improve your experience

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your purchase, delivery, and warranty
  • Send you order confirmations, tracking information, and delivery updates
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Comply with legal obligations

3. How We Share Your Information

We share your information with trusted third parties who help us operate our business:

  • Shopify: Our e-commerce platform provider that hosts our store
  • Infinity/Kyota: Our manufacturer partners for order fulfillment and delivery
  • Payment Processors: To process credit card, ACH, and wire transfer payments
  • Synchrony Financial: If you apply for financing
  • Shipping Carriers: To deliver your products
  • Service Providers: Email services, analytics providers, and customer support tools

We do not sell your personal information to third parties for their marketing purposes.

We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer or sale.

4. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate information
  • Deletion: Request that we delete your personal information
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Do Not Sell: We do not sell your personal information

To exercise these rights, contact us at info@therestorestudio.com or 512-693-9613.

5. Data Security

We use industry-standard security measures to protect your information, including encryption for payment data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and warranty information is retained for the duration of the warranty period plus applicable legal retention requirements.

7. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

9. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information. You can opt out at any time by clicking "unsubscribe" in any email or contacting us directly.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@therestorestudio.com or 512-693-9613.

12. International Users

Our Services are operated in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

  • Email: info@therestorestudio.com
  • Phone: 512-693-9613