Refund policy

1. POLICY SCOPE
This policy applies to all massage chairs and related products sold by the Company,
including sales conducted online and through in-person transactions at pop-up shows, and similar events. This policy is disclosed and acknowledged at the time of purchase and governs all sales except where otherwise required by applicable state law.

2. DEFINITIONS

NEW PRODUCT:
A factory-new, unused product that has not been used as a showroom or demonstration
unit.

FLOOR MODEL / DEMO MODEL:
A product used for showroom display or customer demonstration and sold at a significantly discounted price due to prior use. Floor models are sold exclusively through in-person transactions and are not offered for sale online.

3. RIGHT OF RESCISSION; ORDER STATUS
All customers are afforded a three-day right of rescission following execution of the
purchase agreement. 

During the three-day right of rescission period, the customer’s order remains pending and is not submitted to the manufacturer. No manufacturing, fulfillment, or shipment is initiated during this period.

After expiration of the three-day right of rescission, the order becomes eligible to be placed with the manufacturer. Once an order is placed with the manufacturer, changes to product selection is limited and subject to the exchange provisions set forth in this policy.

4. EXCHANGES — NEW PRODUCTS ONLY
Exchanges apply only to new, non-demonstration products and are subject to the conditions below.

Exchanges Before Manufacturer Order Placement:
Customers may request an exchange while the order remains pending and prior to
manufacturer submission. Any price difference must be paid prior to order placement. 

Exchanges After Manufacturer Order Placement (Limited):
Once an order has been placed with the manufacturer and processed to the delivery company exchanges may be considered only with approval. If approved, the customer is responsible for all costs associated with reversing and reprocessing the order, including return shipping, a 10% restocking fee, any additional delivery or outbound shipping fees for the replacement product, and any costs incurred to intercept or return a shipment already in transit. 

Exclusions:
Floor models / demonstration units, and custom or special-order items are not eligible for exchange. Exchanges do not reset rescission or return timelines.

5. RETURNS — NEW PRODUCTS ONLY
Customers may request a return of a new product within thirty (30) days of delivery,
subject to approval. All returns require prior authorization.

Approved returns are subject to a ten percent (10%) restocking fee. The customer is
responsible for all return shipping and transportation costs back to the Company or
manufacturer, including any required freight services and is responsible for the product until it arrives back to the company.
Returned products must be in original condition and include all original components, accessories, manuals, documentation, and original packaging, including the original shipping pallet.

6.  Floor models are sold at significant discounts reflecting prior show demonstration use. These deep discounts replace any return or exchange rights that apply to new products. Accordingly, all floor model and demonstration unit sales are AS-IS and FINAL SALE after delivery. Floor models are not eligible for return or exchange for any reason. Manufacturer warranty coverage remains in effect.

7. Concealed Damage:
Concealed damage refers to non-obvious functional or mechanical issues caused during
shipping or handling on a new product that could not be inspected at the time of shipping and that are not reasonably detectable through visual inspection at
delivery and become apparent only during initial operation or use. Examples may include internal mechanical or electrical issues that were not observable at the time of delivery.

Concealed damage must be reported to the Company within seventy-two (72) hours of delivery.

Issues reported after this period are not considered concealed damage and will be addressed, if applicable, through the manufacturer’s warranty process.

8. WARRANTY POLICY
All products include a standard manufacturer-provided warranty consisting of five (5)
years on the framework, three (3) years on parts, and one (1) year labor.
Customers may elect to upgrade their manufacturer warranty coverage at the time of
purchase to one of the following options: Chairs come with a lifetime access to customer service and tech support through the manufacturer.

• 3-3-5 All-Inclusive warranty for $399
• 5-5-5 All-Inclusive warranty for $599

10. GOVERNING LAW
This policy is governed by the laws of the state in which the sale occurs.